Manual Reviews: Live in Reputation (Labs)

Modified on Thu, 11 Dec at 2:39 AM
We’re introducing a brand new way to record and showcase customer feedback collected outside of integrated review platforms — now available in Labs!
Once enabled, you’ll find it inside Reputation → Reviews → Add Reviews.
What’s New
1. Add Reviews Manually
Easily submit customer reviews that were collected offline or through channels we don’t directly integrate with. You can now enter:
Customer Name
Review Rating
Review Text
Date of the Review
Platform / Source (choose an existing platform, add a new unsupported one like Checkatrade, or simply select No Platform for word-of-mouth reviews)
Profile Picture
Photo Attachments
This allows you to consolidate all your feedback — both collected and manual — in one unified view.
2. Bulk Upload via CSV
Import multiple reviews at once using our new CSV uploader.
Upload reviews with:
Reviewer details
Rating & text
Review dates
Platform names
Attachments (via links)
Includes:
Downloadable CSV template
Validation for incorrect or missing fields
Error-free file handling to ensure smooth imports
3. Unified Review Display
Manual reviews now appear directly inside your Reputation → Reviews list, alongside Google and other sourced reviews. New capabilities include:
Filter by Source, including “Manual pages”
Display the platform label (e.g., Checkatrade, Amazon, No Platform)
Visual consistency with fetched reviews
AI Summary compatibility
4. Showcase Manual Reviews in Widgets
These manually added reviews can now also appear inside your Review Widgets, making it easy to display all your best feedback — regardless of where it came from.
You can:
Combine manual and fetched reviews
Filter by review source
Display them in all widget layouts (List, Grid, Carousel, Slider, Flash, Legacy)
Override “Write a Review” links
Control max review count and rating filters
Available in Labs Now!
Head to Settings → Labs → Manual Reviews to enable this for your accounts.